Terms, Conditions & Privacy Policy



Nothing in these Terms and Conditions is intended to affect any Buyer’s statutory rights as a Consumer.

From time to time we may change these Terms and Conditions and it is your responsibility to check the Terms and Conditions which apply as at the time of your order. 

Any queries or complaints must be in writing.

"Commissions"/"Made to Order" artwork which is painted/made for the Buyer based on an original piece of artwork by The Clock on the Wall which the Buyer likes. They will be similar to the original but, because of their very nature, will have variations in the design and colour, and no two paintings will be exactly the same in appearance. Made to Order Artwork will not be an exact replica of the original. Unless otherwise agreed, commissions require a non-refundable 50% deposit to be paid in advance with the balance payable once the Buyer has approved the images.

“Mainland UK” includes many final delivery addresses in England, Wales, N Ireland and mainland Scotland but does exclude some postcodes. Please contact us and confirm those excluded postcodes prior to ordering.

“Order confirmation” means the email confirming the Buyer’s order and will confirm such details as what the Artist has agreed to supply, the price and expected delivery/supply date.

“Working Days” means any day Monday to Friday from 9am to 5pm, excluding all public and bank holidays in England and Wales.

Any quotes will be valid for a period of 14 days. Any specification, descriptions or Artwork details in any format or any form of advertising material are shown by us to provide some indication of the Artwork and are not part of any agreement unless specifically stated within the Order Confirmation.

Commissions/Made to Order – The Clock on the Wall will agree on a price for a commission, based on your requirements. 50% of the agreed price is payable once an order is placed by you (the buyer). You will then be sent images for approval. Once you have approved the artwork you are not able to cancel a Commission/Made to Order. By law you have no right to cancel these orders. All orders are final.

Pricing - All prices include VAT.  Pricing does not include delivery cost.

Unless otherwise specified in writing, you must pay in advance for all artwork purchased.

Delivery is standard within Mainland UK. I will provide carrier details once the artwork has been despatched.

The Clock on the Wall does not deliver outside Mainland UK.

Payments are made via online store.

 If for some reason The Clock on the Wall is unable to dispatch the exact Artwork you have ordered, then we will either refund the price paid for that item or we will email you and offer you an alternative item.

Where you have not made any arrangements to take delivery and delivery has been attempted then you will be responsible for any additional delivery charges incurred.

When you receive your order it is your responsibility to carefully examine both the package (before it is opened) and the Artwork for any damage. If there is any damage whatsoever or if, for example, a package shows signs of damage before it is opened, we highly recommend that you sign for the parcel, 'Received Damaged'. In the subsequent event that the Artwork is found to be damaged, please email us at theclockonthewall21@gmail.com within 24 hours.

Delivery times are estimates and not guaranteed. 


Shipping can be only to an address in Mainland UK. If you are unsure that your address falls within this description please contact us and we will be happy to look into this for you. There will be an extra charge for other delivery services. Multiple pieces of Artwork may be despatched individually.

Consumer Cancellation Rights

Consumer rights legislation means that Consumers (individuals buying wholly or mainly outside their trade, business, craft or profession) who buy at a distance (such as via a Website) have the right to cancel some orders for purchase. If this applies, then you usually have 14 days from the date you receive your order to change your mind, cancel the order and, where applicable, return the item(s) to obtain a refund. The Clock on the Wall is committed to ensuring that we abide by your rights.

Please note that these cancellation rights do not apply to any Commissions/Made to Order Artwork.

If you are unsure if you are purchasing as a consumer, please contact us and we will be happy to discuss this with you.


Please contact us prior to returning any art.


Once you have cancelled in writing, items can be returned to The Clock on the Wall and the address given in communication.

(a) Artwork should be returned unused and in perfect condition with the original packaging (or at least in the protected packaging including the bubble wrap and corner pieces.

Returned within 14 days of the date you advise us of your cancellation, at your expense. We always advise that you return Artwork using a service which provides you with proof of sending because any losses in transit will mean a refund can not be issued.

(b) Unless your item is faulty or we have agreed otherwise with you prior to you returning the Artwork, then you will be responsible for the costs in returning the item.

(5) We ask that you please repackage the Artwork in its original packaging securely, to guard against damages, and remove all shipping labels and, where applicable, print the address and shipping label we send to you via email.

(6) The law enables sellers (The Clock on the Wall) to deduct an amount from your refund if you have diminished the value of the Artwork by handling it beyond what is necessary to establish its nature, characteristics and function – i.e. “unreasonable use”.

(7)Unless you have lost the right to cancel, when you cancel an order for Artwork, we will refund the amount you paid for the Artwork and the standard delivery costs (the cheapest option we provide). So, for example, if you have chosen any express or next day delivery options you will only be reimbursed the amount of our standard delivery costs.

8)(a) Where you cancel an order for Artwork then we will refund you within 14 days of

- the date we receive the Artwork

- the date you supply us with evidence of having sent the Artwork back to us

whichever is sooner.

(b) Refunds are made using the same payment method that you used to pay us. Please bear in mind that some payment methods mean that a refund may take between 7/10 days to reach your account.

(1)(a) Where there is a problem with your order, such as the wrong Artwork arrives or any Artwork is faulty or missing, then we ask that you contact The Clock on the Wall within 7 days after the day you received the Artwork.

(2) Depending on the problem with your order we will advise you to send photos of the damage Artwork and packaging.

We may:

(a) Ask you to return the Artwork to us

(b) You should retain the Artwork and all original packaging for 30 days so that it can be inspected

(4) When returning any Artwork we ask that you please repackage the goods securely, to guard against damages, and remove all shipping labels and print the address and shipping label we send to you via email and attach it to the parcel.

(5) Initial contact must be made within 7 days of receiving your goods.

(1) Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence.

(2) We will never be liable for any indirect, incidental or consequential loss or damage, including any economic loss or loss of profit or business whatsoever suffered by you or any third party however caused, including as a result of any negligence, breach of contract, misrepresentation or otherwise.

(3) Other than those implied by law where a Buyer is dealing as a Consumer, in the event of our breaching any of these Terms and Conditions, your remedies are limited to damages which in no circumstance whatsoever will exceed the price of the Artwork. Please see clause 11 of the Website Terms.

(4) You will indemnify us against all claims, costs and expenses which we may incur, and which arise, directly or indirectly, from your breach of any of its obligations under these Terms and Conditions.

(5) If there is any concern for allergies with products used on artwork, please contact us prior to ordering.

Colour and appearance - Please note that there may be slight variations in the colour and appearance of our art due to the different screen pixels.

We try our very best to give a true representation of colours.

If you are concerned prior to ordering that the colour may not be as you wish, please contact us directly and we can look into getting a video or more pictures over to you.

Payment can only be made in Pounds Sterling (GB£). We do not accept payment in any other currency.




This page describes how your personal information is collected, used, and shared when you make a purchase from The Clock on the Wall
When we talk about personal information in this Privacy Policy, We are talking about both — the device information and the order information.

device information (automatically collected)

We are automatically collecting certain information about your device, including information about your web browser, IP address, timezone, some of the cookies that are installed on your device, other information as which pages or products you visit, information about which websites or search terms referred you to  The Clock on the Wall and information about how do you interact with our website.

We collect device information using the following technologies:

  • Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier;

  • Log Files track actions occurring on the site and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps;

  • Web Beacons, Tags, and Pixels are electronic files used to record information about how do you browse our website.

order information

Additionally, When you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

how do we use your personal information?

We use the order information that we collect generally to fulfil any orders placed through our website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations) Additionally, We use this order information to:

  • communicate with you;

  • screen our orders for potential risk or fraud; 

  • and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the site and to assess the success of our marketing and advertising campaigns)

sharing your personal information

We sharing your personal information only with proven and safe third parties to help us as described above (for example, we use Wix.com to manage and power our online store or Google Analytics to help us understand our customers).
Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

behavioural advertising

We use your personal information to provide you with targeted advertisements or marketing communications that may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page

do not track

Please note that we do not alter our website's data collection and use practices when we see a DO NOT TRACK signal from your browser

your rights

If you are a European resident, you have the right to access the personal information we hold about and you and to ask to correct, update, or delete your personal information. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through our website), or otherwise to pursue our legitimate business interests listed above. Note that your information will be transferred outside of Europe, including to Canada and the United States.

data retention

When you place an order through the Site, we will maintain your order information for our records unless and until you ask us to delete this information.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.